Return & Refund Policy

Return & Refund Policy – Zary Store

At Zary Store, we strive to ensure that every customer is satisfied with their purchase. If you are not completely happy with your order, we’re here to help.

🔄 Returns

We accept returns within 7 days of receiving your order, subject to the following conditions:

  • The item must be unused, unworn, and in its original condition.

  • The product must be returned with its original packaging and tags, where applicable.

  • Proof of purchase, such as an order number or receipt, is required.

Items that do not meet these conditions may not be eligible for return.

❌ Non-Returnable Items

The following items are generally not eligible for return:

  • Used or damaged products, unless the damage was caused by our error

  • Items without their original packaging

  • Personal care items for hygiene reasons

  • Sale or discounted items, where applicable

💰 Refunds

Once we receive and inspect your returned item:

  • You will be notified whether your refund has been approved or rejected.

  • If approved, your refund will generally be processed within 5–7 business days.

  • Refunds are usually issued through bank transfer or the original payment method, depending on the payment option used.

🔁 Exchanges

We replace items only when they are:

  • 🔧 Defective

  • 📦 Damaged during delivery

  • ❌ Incorrectly delivered

If you require an exchange, please contact our support team and provide clear images of the product and the issue.

🚚 Return Shipping

  • Customers may be responsible for return shipping costs unless the item is defective or incorrectly delivered.

  • Original shipping charges are non-refundable.

📩 How to Request a Return

To initiate a return or refund request:

  1. Email us at zarystore4u@gmail.com

  2. Provide your order number and reason for the return.

  3. Attach clear images if the item is damaged, defective, or incorrect.

Our support team will guide you through the next steps.

⚠️ Important Notes

  • Returns sent without prior approval may not be accepted.

  • Processing times may vary during peak seasons, holidays, or periods of high order volume.

  • Please contact our support team before sending any product back.

🤝 Our Commitment

Your satisfaction is important to us. At Zary Store, we are committed to handling your concerns with fairness, transparency, and care.

Thank you for choosing Zary Store. ❤️