At Zary Store, we want you to have a smooth and satisfactory shopping experience. Please read our return and refund policy carefully.

1. Damaged or Incorrect Product

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery.

Please provide:

• Your order number
• Clear photos of the product
• Clear photos of the packaging
• A short video, if required

After reviewing the issue, we will provide the appropriate solution.

2. Return Eligibility

Due to hygiene and safety reasons, beauty, skincare and cosmetic products that have been opened, used, or altered cannot be returned or exchanged.

A return may be accepted only if the product is:

• Unused
• Unopened
• In its original packaging
• In resalable condition

3. Refunds

If your return is approved, we will process your refund after receiving and inspecting the returned product.

The refund amount and method will be communicated to you after the return has been reviewed.

4. Order Cancellation

Orders can be cancelled before dispatch. Once an order has been dispatched, cancellation may no longer be possible.

5. Return Shipping

If the product was damaged, defective, or incorrectly sent by Zary Store, we will cover the applicable return shipping cost.

For other approved returns, the return shipping cost may be the customer's responsibility.

6. Non-Returnable Products

The following products are generally not eligible for return:

• Opened or used beauty/cosmetic products
• Products without original packaging
• Products damaged after delivery due to customer handling
• Products returned after the applicable return period

7. How to Contact Us

For any return or refund request, please contact Zary Store with your order number and details of the issue.

Important: Zary Store reserves the right to review each return request individually and determine eligibility according to this policy.

Thank you for shopping with Zary Store. ❤️